SourcetekIT Executive Summary

Since 2009 SourcetekIT has bееn a lеаdіng provider оf Professional and Managed Services tо companies within the Canadian marketplace.  We specialize in utilizing cutting-edge technology, combined with our extensive knowledge and experience in the cloud industry will help position us well to boast your customer engagements. We have expanded our portfolio to include best in class Managed VoIP Services. Our offerings in this expanded portfolio will make your go to market strategy in this sector effortless as SourcetekIT’s team of experts manages your phone system in our own high-speed network, without having you worry about the overhead, maintenance and the monitoring of a physical phone system. We offer a large range of options within our Voice Managed Services which are video conferencing, mobility, redundancy, disaster recovery, unified messaging and much more.

SourcetekIT has some innovative solutions that set us apart from anything else currently available in the market and they will transform your company’s vision as we move toward a post-crisis future.


SourcetekIT Solution Partner Thrio: Frost & Sullivan “2020 COMPANY OF THE YEAR"

“SourcetekIT Solution Partner Thrio entered the highly competitive contact center industry with a completely reimagined platform that addresses the diverse needs of a complex industry. Supplementing a broad array of capabilities with ultimate customizability and flexible deployment options, with rapid return on investment has net SourcetekIT a solid place amongst mature market players. It’s for these reasons, and its consultative partnership approach with customers, that has earned Thrio Frost & Sullivan’s 2020 Company of the Year award in the contact center industry. “

Teams Integration

Cisco SPA504G 4-Line IP Phone
Logitech H570e USB Headset
Cisco IP Conference Phone 8832

Engagement and Direction of Travel

  • Listen or Hang Up
  • Consumer Calls Back
  • Agent Calls Again
  • Self-Serve w/ IVR
  • Route to Live Agent
  • Offer Callback
  • Offer Text Send of URL, Bot
  • Treat as Spam or Ignore
  • Follow Hyperlink, QR or Text
  • Hyperlink to Self-Serve
  • Text to bot or escalate to agent
  • Auto-Respond with Links
  • Auto-Respond the Agent Route
  • Separate Leg Reach Out by Email
  • Separate Leg Reach Out by Phone
  • Treat as Spam or Ignore
  • Follow Hyperlink, or Text w/ bot
  • Separate Leg Reach Out by Text
  • Separate Leg Reach Out by Phone
  • Auto-Respond with Links
  • Auto-Respond with Bot / Agent
  • Separate Leg Reach Out by Text
  • Separate Leg Reach Out by Phone
  • Ignore or Read
  • Post Comment or Direct Message
  • Offer DM with Links
  • Offer DM with Bot Interaction

"In the world of technology the right people make the difference”

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